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Order Lookup
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| 1 |
Credentials are guaranteed only at delivery
We only guarantee that the account credentials are correct at the time of delivery and that the basic information matches the product description.
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| 2 |
Special conditions are not guaranteed by default
Unless specifically stated on the product page, we do not guarantee identity verification status, facial verification, linked phone numbers, verification methods, specific regions, or other special conditions.
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IP, device, network, and platform risk-control issues are not covered
Issues caused by IP addresses, network environments, devices, regional restrictions, unusual login activity, or platform risk-control systems are not covered by after-sales support.
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One working login method is considered sufficient
If a product supports multiple login methods, it will be considered functional as long as at least one supported method can successfully log in on a mobile device or computer.
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Post-delivery external risks are the user's responsibility
After delivery, any account loss, restriction, or other issue caused by profile changes, third-party actions, improper use, policy violations, or other external factors is the responsibility of the user.
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| 6 |
Product page terms take priority
If the product page contains separate warranty terms, coverage periods, or additional conditions, the information shown on the product page shall prevail.
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